|Document Title||Counseling Center Standards of Care/Policies & Procedures|
FREDONIA COUNSELING CENTER
All members of Fredonia Counseling Center staff are required to adhere to the American Counseling Association (ACA) Code of Ethics and Standards of Practice. Additionally, staff members are expected to adhere to the following Standards of Care and coordinating Departmental Policies and Procedures which are based on CAS (Council for the Advancement of Standards in Higher Education) Standards for Counseling Services and Accreditation Standards for University and College Counseling Services (IACS). Furthermore, Professional Counseling staff will be familiar with and abide by the laws, rules and regulations of the New York State Office of Professions for Licensed Mental Health Counselors.
STANDARDS OF CARE
Part I: MISSION
The mission of the Fredonia Counseling Center (CC) is to promote student intellectual, social and emotional development that fosters academic and personal success within a global and culturally diverse society. The CC offers individual and group counseling sessions, skills workshops, outreach presentations and includes services aimed at preventing substance abuse and violence on campus.
The Counseling Center aspires to be a highly visible and trusted resource in which skilled and caring professionals empower students to fulfill their potential by imparting emotional regulation and communication skills; by inspiring action, hope and creativity; and by promoting behavior which demonstrates respect, responsibility and compassion for oneself, the local community, the world community and the environment.
Skilled: The CC endeavors to provide high quality services. We adhere to the highest professional standards, embrace innovative clinical services, engage in ongoing professional development, and remain current with new developments in research based clinical practice.
Connected: The CC values collaboration within the center, the Division of Enrollment and Student Services, the Department of Student Support and Success, the Division of Academic Affairs, the University, and the broader community. We seek partnerships and opportunities to work with our colleagues in support of enhanced service to our students.
Creative: The CC values creativity as a gateway to innovation at both individual and organizational levels. We support and encourage creative innovation to foster excellence, to enhance inclusiveness, and to provide dynamic services that are relevant to the ever-changing needs of a diverse student population.
Responsible: The CC is committed to sustaining a healthy organizational climate characterized by honest, direct, and respectful communication and conflict resolution. We endeavor to create a diverse multidisciplinary staff that values different perspectives and professional views. We manifest compassion, mutual trust, and humor in our interactions, actively creating a sense of community that is supportive and respectful of individuals finding balance in their personal and professional lives.
Part II: PROGRAM
The formal education of students promotes student learning and development outcomes that are purposeful and holistic and that prepare students for satisfying and productive lifestyles, work, and civic participation.
Services at the CC will be:
To effectively fulfill its mission, CC staff members will provide directly, through referral, or in collaboration:
Part III: LEADERSHIP
CC leaders with organization authority for the programs and services are responsible for the following:
Part IV: HUMAN RESOURCES
The CC will be staffed by individuals qualified to accomplish the mission and goals. Within Fredonia guidelines, the CC has established procedures for staff selection, training, and evaluation; set expectations for supervision; and provides appropriate professional development opportunities to improve the leadership ability, competence, and skills of all employees.
Part V: ETHICS
All CC professional counselors will adhere to the highest principles of ethical behavior. CC staff will review relevant professional ethical standards and develop or adopt and implement appropriate statements of ethical practice. The CC will publish these statements and ensure their period review by relevant constituents.
Part VI: LEGAL RESPONSIBILITIES
CC staff members will be knowledgeable about and responsive to laws and regulations that relate to their respective responsibilities and that may pose legal obligations, limitations, or ramifications for Fredonia as a whole. As appropriate, CC staff members will inform users of programs and services, as well as officials, of legal obligations and limitations including constitutional, statutory, regulatory, and case law; mandatory laws and orders emanating from federal, state, and local governments; and SUNY Fredonia’s policies.
Part VII: EQUITY and ACCESS
CC services will be provided on a fair, equitable, and non-discriminatory basis in accordance with institutional policies and with all applicable state and federal statutes and regulations. CC staff members will maintain an educational and work environment free from discrimination in accordance with law and institutional policy.
Part VIII: DIVERSITY
Within the context of Fredonia’s mission, the CC will create and nurture environments that are welcoming to and bring together persons of diverse backgrounds.
Part IX: ORGANIZATION and MANAGEMENT
To promote student learning and development outcomes, the CC will be structured purposefully and managed effectively to achieve stated goals. Evidence of appropriate structure must include current and accessible policies and procedures, written performance expectations for all employees, functional workflow graphics/organizational charts, and clearly stated program and service delivery expectations.
Part X: CAMPUS and EXTERNAL RELATIONS
The CC will reach out to relevant individuals, campus offices, and external agencies to:
Part XI: TECHNOLOGY
The CC will have adequate technology to support our mission. The technology and its use will comply with Fredonia policies and procedures and be evaluated for compliance with relevant federal, state and local requirements.
The CC will maintain policies and procedures that address the security and back up of data. Technology will be accessible and will meet established technology standards for delivery to persons with disabilities.
When the CC provides student access to technology, we will provide:
Part XII: FACILITIES and EQUIPMENT
The CC will have adequate, accessible, suitably located facilities and equipment to support our mission and goals.
Part XII: ASSESSMENT and EVALUATION
The CC will establish systematic plans and processes to meet internal and external accountability expectations with regard to program as well as student learning and development outcomes. The CC will conduct regular assessment and evaluations. Assessment will include qualitative and quantitative methodologies as appropriate, to determine whether and to what degree the stated mission, goals, and student learning and development outcomes are being met. The process will employ sufficient and sound measures to ensure comprehensiveness. Data collected will include responses from students and other affected constituencies.
It is the policy of the State University of New York to provide equal opportunity in employment for all qualified persons, to prohibit discrimination in employment, and to participate in the promotion of the full realization of equal employment opportunity through outreach programs as reflected in affirmative action plans.
To support organizational excellence, the university conducts background screens on applicants. An affirmative action/equal opportunity employer, SUNY Fredonia encourages and actively seeks applications from minorities, women, and people with disabilities.
POLICIES AND PROCEDURES